Warranty Policy

Full Lifetime Warranty

Firearms and parts manufactured by DMS Tactical are backed by our Full Lifetime Warranty. Our manufactured firearms and parts are warranted to be free from defects in materials and craftsmanship for the serviceable lifetime of the firearm or part. The liability of DMS Tactical under this warranty shall be limited solely to the obligation to repair the defect, replace the firearm/part, or provide a refund at its sole discretion, and to pay transportation and insurance charges for any return of the firearm to the owner for a rightful warranty claim. This warranty is not transferable to another party. Modifications of the firearm will void this warranty. Modifications include but are not limited to the addition of any non-DMS Tactical or third-party manufactured accessory to the firearm, and DMS Tactical disclaims all responsibility and liability for any damage caused as a result of such third-party accessory use. This warranty does not cover ordinary wear and tear and also does not cover any damage resulting from repairs or adjustments, careless handling, neglect, improper, substandard, reloaded or defective ammunition, corrosion, or other unreasonable use of the firearm or part.

To initiate a Warranty claim, call DMS Tactical Customer Service at 765-478-9393, Monday through Friday, 8am – 4pm EST for approval. All complete firearms need to be returned in full for repair. Replacement parts will not be issued or sent to the customer. The firearm or part concerned must be shipped using the prepaid label our representative emails to you. DMS tactical will pay shipping and insurance charges for the return of a firearm or part to its owner or FFL, if the related claim is a proper claim for warranty work. If DMS Tactical is unable to fix the original serial number, a new one will be sent out, but must go to an FFL for transfer back to the customer. Another background check will be completed at the time of transfer. DMS Tactical is not responsible for transfer fees at the FFL.

Under no circumstances shall DMS Tactical be responsible for incidental or consequential damages with respect to economic loss or injury to property, whether as a result of express or implied warranty, negligence or otherwise. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. DMS Tactical will not be responsible for the results of ordinary wear and tear, careless handling, neglect, unauthorized repairs or adjustments, improper, substandard, reloaded or defective ammunition, corrosion, or unreasonable use. This warranty gives you legal rights, and you may also have other rights which vary from State to State.

Product Price and Specifications

All product prices and specifications listed for sale on this website are subject to change at any time. If you have placed an order and the price drops within 7 days of your order date, DMS Tactical will offer a credit for the difference upon your request. DMS tactical does not honor price change requests for orders placed more than 7 days prior to the change in price.

Purchasing

All NFA Rules Apply.

All payments are processed immediately upon placement of order. It is the responsibility of the customer to know and be in compliance with all applicable federal, state, and local laws related to selling, transferring, possessing, transporting, or using a firearm, magazine, and ammunition in the locality in which the customer resides.

All payments are processed immediately upon placement of order. It is the responsibility of the customer to know and be in compliance with all applicable federal, state, and local laws related to selling, transferring, possessing, transporting, or using a firearm, magazine, and ammunition in the locality in which the customer resides.

DMS Tactical reserves the right to cancel any order, at any time, for any reason.

Cancellations

Order Cancellation Policy

Customer Cancellations

An order placed with DMS Tactical may be cancelled by the customer prior to the order having been shipped.

Orders placed with DMS Tactical may be cancelled by the customer prior to the item having shipped. All cancellation requests must be made through the Customer Service Department at 765-478-9393, Monday through Friday, 8am – 4pm EST. You MUST provide the order number when contacting Customer Service via phone or email.

If the item/package has shipped, the order may not be cancelled and the customer must follow all rules applicable to returns. Please note that the return of the item/package will be made at the customer’s expense.

Cancelled orders may not be reversed. All cancellations are final.

All sales on gift cards are final and cannot be refunded.

Company Cancellations

In some cases, DMS Tactical may have to cancel an order or part of an order. DMS Tactical will provide a refund or gift card for the amount of the order or part of the order that was cancelled.

Returns

All sales of firearms, ammunition, ammunition components, blank cartridges and clothing are FINAL, and returns, refunds or exchanges are NOT ACCEPTED. Orders shipped to a FFL and transferred are FINAL UPON SHIPMENT.

If a defect is discovered in any firearm after being transferred or any of the other products listed above you will have two options. You may contact the manufacturer directly and request a warranty repair or replacement or you may contact us to request a return for refund, WITHIN 10 DAYS, of the date of receipt of delivery of the purchased item.

CUSTOMER FURTHER AUTHORIZES AND CONSENTS TO DMS Tactical CHARGING THE AFOREMENTIONED FEES TO THE DEBIT OR CREDIT CARD USED TO PLACE THE ORIGINAL ONLINE ORDER.

DMS Tactical reserves the right to dispute any bank or credit card chargebacks. DMS Tactical reserves the right to refuse all future orders placed by any customer that cancels an order via debit or credit card chargeback following shipment.

All payments are processed immediately upon placement of order. It is the responsibility of the customer to know and be in compliance with all applicable federal, state, and local laws related to selling, transferring, possessing, transporting, or using a firearm, magazine, and ammunition in the locality in which the customer resides.

All exchanges must be returned and received by the returns department prior to a replacement being shipped out.

All other Purchases

If the purchased item(s) is defective or damaged upon receipt, or if the customer is not satisfied with a purchased item(s) and wishes to return it for a refund or replacement, the customer may return the item(s) to DMS Tactical WITHIN 10 DAYS of the date of receipt of delivery of the purchased item.

The Customer MUST call Customer Service to obtain approval BEFORE returning any item.

All returned items must be in the same condition as when they were shipped by DMS Tactical and must be returned in original packaging. If the item is not returned in resalable condition, DMS Tactical may assess a restocking fee.

 

Amending Orders

No amendments to orders can take place once an order is placed.

Phone: 765-478-9393 for questions.

 

 Shipping Times

Typically, you can expect your order to ship within 5-7 business days. During the holiday and peak seasons shipping times will vary due to the high order volume. We do work very hard to get your order out to you, and apologize if there is a delay with it. Let our Customer Service Department know if your order has passed the above ship time, and they will have your order sent to our Shipping Department to investigate the reason for the delay.

Please note that upper receivers may take up to 15 business days to ship out. Serialized items (rifles, pistols, lower receivers, etc.) may take up to 7-10 business day to ship out. Please verify that DMS Tactical has a copy of the FFL from your dealer.

 

In-Store Pickup

Firearm order pickup is available at our Cambridge City, IN location.

Customers will be contacted by the store once the In-Store Pickup is available. Any customer who wishes to pick up stripped lower receivers or handguns must be a current resident of Indiana with a valid IN driver’s license or state approved ID, with their current address reflected. Long guns may be picked up by non-residents, provided they do so in person and the transaction is legal in both the transferee and transferor’s state. The only exception would be permanent party military personnel, who would be required to provide a copy of their PCS orders, ID, and if they live off base, a state issued document (i.e. utility bill, vehicle registration) at time of pick up.

Firearm Shipments

We ship only to valid FFL Dealers. Firearms cannot be shipped to a P.O. Box.

The customer is responsible for knowing his/her state laws regarding firearm transfers. Contact your local FFL dealer with any questions regarding the sale or transfer of firearms. Contact your local FFL before ordering a firearm to verify their transfer fee and to ensure they will receive your transfer. The customer assumes all responsibility and cost for returned firearms due to FFL refusal or failure to receive.

If you order a handgun, stockless shotgun, complete AR or AK receiver, or stripped lower receiver, YOU MUST be:

  1. A legal resident of the state in which you are ordering.
  2. 21 years of age or older to complete the transfer through your FFL.

Exceptions: Military personnel stationed in a state other than their legal residence may purchase firearms across state lines. Contact your local FFL receiving the transfer as you may have to provide proof of deployment, residence, etc.

Please follow all directions prompted to you at checkout. This will ensure speedier delivery. Please note that the FFL selection on our website is for customer convenience only and does not necessarily mean that DMS Tactical has the FFL selected on file. The customer may be asked to provide the FFL information that they wish to use. If a customer wishes to change the FFL they want to use after the order has shipped, they will be additionally charged for the cost of shipping. If a FFL is not available at the time of delivery, the package will not be held at the carrier hub and will be returned to DMS Tactical. Additional shipping charges will apply to orders that need to be reshipped.

Shipping Restrictions

  1. DMS Tactical will not ship ANY firearms to the state of New York.
  2. DMS Tactical will not ship ANY items to the District of Columbia (Washington D.C.).
  3. DMS Tactical will not ship ANY items to the state of Massachusetts.
  4. DMS Tactical will not ship ANY items to Puerto Rico.
  5. DMS Tactical will not ship ANY AR or AK Parts or Firearms (Including Receivers) to residents of Connecticut, Chicago, Illinois, Cook County, Illinois, or Deerfield, Illinois.
  6. DMS Tactical will not ship any AR or AK parts to Denver, Colorado.
  7. Illinois:All hand guns handgun having a barrel, slide, frame or receiver which is a die casting of zinc alloy or other non-homogeneous metal that melts or deforms at a temperature of less than 800 degrees Fahrenheit are prohibited.
  8. Minnesota:All hand guns handgun having a barrel, slide, frame or receiver which is a die casting of zinc alloy or other non-homogeneous metal that melts or deforms at a temperature of less than 1,000 degrees Fahrenheit, of any material having an ultimate tensile strength of less than 55,000 pounds per square inch, and of any powdered metal having a density of less than 7.5 grams per cubic centimeter are prohibited.
  9. DMS Tactical will not ship ANY AR or AK Firearms (Including Receivers) to residents of Aurora, Highland Park, Deerfield, or Cook County, Illinois.
  10. DMS Tactical will not ship any handguns to CA that are not on the DOJ roster. This includes Single Shot Exemption conversions.
  11. No AR parts will be shipped to Connecticut. All such orders will be cancelled and the customer will be charged a 5% fee.
  12. Hawaii: All handguns having a frame or receiver of which is a die casting of zinc alloy which has a melting temperature of less than 800 degrees Fahrenheit are prohibited.

Stripped lower receivers will NOT be shipped to the following states:

  1. Colorado (Boulder, Denver, Vail)
  2. Connecticut
  3. Delaware
  4. Massachusetts
  5. New York

Complete AR and AK receivers will NOT be shipped to the following states:

  1. California
  2. Colorado (Boulder, Denver, Vail)
  3. Connecticut
  4. Delaware
  5.  
  6. Maryland
  7. New Jersey
  8. New York

Non-Compliant AR & AK models will NOT be shipped to the following states:

  1. California (No “assault weapons” can be shipped.)
  2. Colorado (Boulder, Denver, Vail)
  3. Connecticut
  4. Delaware
  5.  
  6. Maryland
  7. New Jersey
  8. New York

Please note that DMS Tactical DOES NOT ship high-capacity magazines with firearms to the states listed above. We WILL NOT replace high capacity magazines with state compliant magazines. We DO NOT offer refunds in place of the magazines.

Shipping Restriction Exceptions

  1. Law enforcement officers must provide both their credentials and a letterhead signed by their department’s superior officer stating that the firearm will be used in the execution of the L.E.O.’s duties. DMS Tactical only recognizes City Police Officers, County Sheriff Deputies, and State Police (including Highway Patrol) as L.E.O.’s.
  2. Some of the states listed above may not have L.E.O. exemptions. Please contact us BEFORE placing your order.
  3. DMS Tactical does NOTship directly to L.E.O.’s; the order must go to an FFL. DMS Tactical does NOT make exceptions for this policy.

P.O. Box Shipments / Restrictions

Firearms cannot be shipped to a P.O. Box.

DMS Tactical abides by all Federal Regulations regarding hazardous material shipped through United States Postal Service. A hazardous material is any article or substance designated by the U.S. Department of Transportation as being capable of posing an unreasonable risk to health, safety, or property during transportation. This includes, but is not limited to:

  1. Minor Blast/Minor Projection Hazard — Ammunition
  2. Oxidizing Substances — Batteries
  3. Flammable Solids — Black Powder
  4. Flammable and combustible liquid — Cleaners, oil, and aerosol cans

If you wish to order any hazardous material, you must provide a physical address for shipment through UPS.

Magazine Ordering Restrictions

DMS Tactical abides by all state regulations regarding the sale of high capacity magazines. We DO NOT ship high-capacity magazines with firearms to the states listed below. We WILL NOT replace high capacity magazines with state compliant magazines. We DO NOT offer refunds in place of the magazines.

It is the customer’s responsibility for understanding state laws regarding magazine capacities. Customers ordering magazines that are illegal to own in their state will have their orders cancelled and will be charged a 5% restocking fee.

  1. California — No magazines greater than 10 rounds.
  2. Colorado — No magazines greater than 15 rounds, effective July 1st, 2013.
  3. Boulder — No magazines greater than 10 rounds.
  4. Connecticut — 10 Rounds and less with a valid permit.
  5. Delaware- No magazines over 17 rounds.
  6. Hawaii — No magazines greater than 10 rounds.
  7. Illinois (North Chicago) — No magazines greater than 16 rounds.
  8. Aurora, Skokie, Chicago, Evanston — No magazines greater than 15 rounds.
  9. Highland Park, Cook County, Dolton, Homewood, Deerfield — No magazines greater than 10 rounds.
  10. Deerfield — No shotgun magazines over 5 rounds.
  11. Maryland — No magazines greater than 10 rounds October 1st, 2013.
  12. Massachusetts — No sales. DMS Tactical will not ship ANY items to the state of Massachusetts.
  13. New York — No magazines greater than 10 rounds.
  14. New Jersey — No magazines greater than 10 rounds.
  15. Rhode Island — No magazines greater than 10 rounds.
  16. Vermont — No magazines over 10 rounds will be shipped as of April 13, 2018.
  17. Washington D.C. — No Sales. DMS Tactical will not ship ANY items to the District of Columbia.
  18. Washington State — No magazines over 10 rounds will be shipped as of July 1, 2022.

Magazine Restriction Exceptions

  1. Law enforcement officers must provide both their credentials and a letterhead signed by their department’s superior officer stating that the magazine will either be used in the execution of the L.E.O.’s duties, or off duty. DMS Tactical only recognizes City Police Officers, County Sheriff Deputies, and State Police (including Highway Patrol) as L.E.O.’s.
  2. Some of the states listed above may not have L.E.O. exemptions. Please contact us BEFORE placing your order.

Ammunition Ordering Restrictions

DMS Tactical abides by all state regulations regarding the sale of ammunition.

  1. You agree and accept all policies described in our Terms of Use.
  2. You are at least 21 years of age (for handgun ammunition) or 18 years of age (for rifle ammunition).
  3. By purchasing ammunition, you are not violating any local, state, or federal laws.
  4. You have not been convicted of any felony, a misdemeanor of domestic abuse, and you are not chemically dependent.
  5. You have no legal restraint that would prohibit you from possessing, ordering, owning, or transferring ammunition.
  6. You have never been committed to any mental institution, or been adjudicated as mentally defective. You will not sell ammunition to any minor.

We will not ship ammunition to the following areas:

  1. California — No Sales to the cities of Los Angeles, Oakland, Sacramento, San Francisco, or Avalon.
  2. Connecticut — No sales without a valid permit.
  3. Alaska — No Sales. Ammunition must be shipped to a freight forwarder.
  4. Hawaii — No Sales. Ammunition must be shipped to a freight forwarder.
  5. Illinois — FOID required, ID required, No sales to Cook County and Chicago All other Illinois residents purchasing ammunition within or outside the State of Illinois must provide the seller with a copy of his or her valid Firearm Owner’s Identification Card or valid concealed carry license and either his or her Illinois driver’s license or Illinois State Identification Card prior to the shipment of the ammunition. The ammunition may be shipped only to an address on either of those 2 documents.
  6. Massachusetts — No sales. DMS Tactical will not ship ANY items to the state of Massachusetts.
  7. Maryland — No Sales to the City of Annapolis and Montgomery County
  8. New York — No Sales to New York City, or its five Burroughs. For all other NY residents Ammo shipments must go to an FFL dealer or registered seller of Ammunition. Need a file copy of FFL/SOA.
  9. New Jersey — When ordering ammunition commonly used in a handgun/to be used in a handgun, email us a copy of your Firearms ID. We must ship to the address on the FID.
  10. Puerto Rico — No sales. DMS Tactical will not ship ANY items to the Puerto Rico.
  11. Washington D.C. — No sales. DMS Tactical will not ship ANY items to the District of Columbia.

Website Terms

DMS Tactical makes it a priority to provide accurate and up-to-date product information and specifications for items listed for sale on this website; however, errors and changes in circumstance do occur.

All information is provided “As-Is” without any express or implied warranties, including but not limited to the implied warranties of merchantability, fitness for a particular purpose or non-infringement. In no event shall DMS Tactical be liable for an special, indirect, punitive, or consequential damages resulting from any use or performance of or content errors or omissions in the information, even if notified in advance of the potential for such damages.

All users of the information agree that access to any use of the information is subject to these Terms and Conditions and all applicable laws, and such access and use is at the user’s own risk.

DMS Tactical reserves the right to edit, change, or clarify descriptions at any time to correct errors in product listings or reflect changes in circumstance. In the event of inaccuracies in the description of an item, we reserve the right to remove the conflicting information once notified. We make no warranty on the accuracy of a product listing when a conflict in the product information is present. Photos are provided for general identification purposes only and may show optional or additional pieces for illustration purposes. Please refer to the product description for details.

DMS Tactical is not responsible for website performance in any particular browser or in the inability for a user to use the website due to, but not limited to, internet connection issues, outages, coding issues, or compatibility.

Legal Disputes

These Terms and Conditions shall be governed by the laws of the State of Indiana. By placing an online order with DMS Tactical, customer hereby:

  1. Submits to the exclusive jurisdiction of the federal or state courts located in Indiana, in any litigation, suit, action or proceeding arising out of, or relating to, the order or these Terms and Conditions
  2. Knowingly, voluntarily, and irrevocably consents to the personal jurisdiction and venue of said court
  3. Waives any right to dismiss or transfer it may have based on improper venue or forum nonconveniensto the conduct of any proceeding in said court.

By placing an order through this website, customer agrees to HOLD HARMLESS AND INDEMNIFY DMS Tactical for any and all costs, damages, or expenses (including reasonable attorney and other professional fees and disbursements) arising from any claim, cause of action, or legal dispute of any kind arising from or relating to the transaction or DMS Tactical’s enforcement of these Terms and Conditions.

Severability

If any provision of these Terms and Conditions shall to any extent be held invalid or unenforceable by a court of competent jurisdiction, then: (a) the remainder of the Terms and Conditions shall not be affected, and every remaining provision of the Terms and Conditions shall be valid and binding to the fullest extent permitted by law, and (b) a suitable and equitable provision shall be substituted for such invalid and unenforceable provision in order to carry out, so far as may be valid and enforceable, the intent and purpose of such invalid or unenforceable provision.

Destination Control Statement

These items are controlled by the U.S. Government and authorized for export only to the country of ultimate destination for use by the ultimate consignee or end-user(s) herein identified. They may not be resold, transferred, or otherwise disposed of, to any other country or to any person other than the authorized ultimate consignee or end-user(s), either in their original form or after being incorporated into other items, without first obtaining approval from the U.S. government or as otherwise authorized by U.S. law and regulations.